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Shipping Policy

A legal disclaimer

At Little L, we aim to process and dispatch all orders within 7 business days of payment. Delivery times may vary depending on your location, chosen shipping method, and factors beyond our control. While we work closely with our shipping partners to ensure timely delivery, Little L is not responsible for delays caused by postal services, customs inspections, or unforeseen circumstances (such as extreme weather or global events). Customers are responsible for providing accurate shipping details at checkout. Little L is not liable for parcels lost or delayed due to incorrect addresses supplied by the customer. If your order arrives damaged or is lost in transit, please contact us within 5 days of the expected delivery date so we can assist you in lodging a claim with the carrier. By placing an order with Little L, you acknowledge and agree to this Shipping Policy.

Shipping Policy - the basics

We process orders within 2 business days and ship via trusted carriers. Delivery times vary depending on your location. Please double-check your shipping details at checkout—Little L is not responsible for delays or losses due to incorrect addresses. Once dispatched, shipping time is out of our control, but we’ll always help where we can if something goes wrong.

What to include in the Shipping Policy

At Little L, we’re committed to getting your order to you as quickly and safely as possible.

1. Processing Time
All orders are processed within 2–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods
We ship all orders through Australia Post using standard shipping.

3. Delivery Timeframes

  • Domestic orders: Please allow up to 15 business days for delivery after dispatch.

  • Please note: delivery times may vary depending on your location and Australia Post’s current network status.

4. Shipping Costs

  • Free shipping for orders over $200.

  • Orders under $200: flat rate $10 shipping.

5. Tracking Your Order
All orders include a tracking number provided by Australia Post. You’ll receive your tracking number via email once your order has been shipped.

6. Incorrect Shipping Information
Please ensure your shipping address is correct when placing your order. Little L is not responsible for packages delayed or lost due to incorrect addresses provided by the customer.

7. Delivery Delays
Delays caused by Australia Post, weather events, or other factors outside our control may occur. We appreciate your patience if your order is delayed.

8. Lost or Damaged Orders
If your order is lost or arrives damaged, we will replace it at no cost to you. Please contact us via email with your order details and photos (if applicable).

9. Contact Us
For any shipping enquiries, please email us at admin@littlelequestrian.com

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